Refund policy

At BraaWear, customer satisfaction is important to us. We want you to feel confident when purchasing lingerie, including bras, seamless wear, push-up bras, wireless bras, and other intimate apparel from our store.

This Return and Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.

Return Window

You may request a return within 30 days from the date your order was delivered.

Return requests made after 30 days of delivery may not be accepted.

Return Method

Returns are accepted by mail.

All returns must be approved by our support team before the item is shipped back to us. Items returned without approval may not be accepted.

Return Eligibility

To be eligible for a return, the item must be in new, unused, and original condition.

Returned clothing items must be:

Unworn and unwashed
Unused and in original condition
Free from stains, marks, or damage of any kind
Free from perfume, deodorant, makeup, or any odors
Free from pet hair or any signs of wear
In original packaging
With all original tags attached
Including all original components, accessories, or set items (if applicable)

For bras and multi piece sets, all included components must be returned together. Items that are incomplete or missing parts may not be eligible for return.

Items Not Eligible for Return

The following items are not eligible for return:

Items that have been worn, washed, used, altered, or damaged after delivery
Items that are not in their original condition
Items without original tags or packaging
Items missing any original components or parts included with the product
Items with stains, marks, odors, perfume, makeup, deodorant, pet hair, or any signs of use
Items damaged due to customer handling after delivery
Final sale items that are clearly marked as non returnable on the product page

How to Start a Return

To request a return, please email us at:

support@braawear.shop

Please include the following information in your email:

Order number
Full name
Email address used for the order
Product name
Reason for return
Clear photos, if the item is defective, damaged, or incorrect

Once your return request is reviewed and approved, we will send return instructions by email.

Return Label

For approved returns, return instructions will be provided by email.

If the item is defective, damaged during transit, or incorrect, we will provide a prepaid return label at no cost to the customer.

If the return is due to customer preference, such as wrong size selected, wrong item ordered, no longer needed, or change of mind, the customer is responsible for the return shipping cost.

Return Shipping Costs

Defective, Damaged, or Incorrect Item

If you receive a defective, damaged, or incorrect item, BraaWear will cover the return shipping cost.

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging so we can review the issue.

Customer Change of Mind

If you want to return an item because of size preference, wrong item ordered, change of mind, or personal preference, the customer is responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Restocking Fee

We do not charge any restocking fee.

Restocking Fee: $0.00

Refund Process

Once your returned item is received and inspected, we will notify you by email.

If the return is approved, your refund will be processed to your original payment method within 7 business days after inspection.

Please note that your bank, card provider, or payment service may take additional time to post the refund to your account.

Exchanges

If you need a different size, color, or style, please contact us at support@braawear.shop

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund according to this policy.

Damaged, Defective, or Wrong Item

Please inspect your order after delivery.

If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.

Please include:

Order number
Description of the issue
Clear photos of the product
Clear photos of the packaging

After reviewing the issue, we will provide the next steps, which may include a replacement, exchange, return, or refund.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@braawear.shop

If your order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been shipped, it cannot be canceled, but you may request a return after delivery according to this policy.

Return Address

Approved returns should be mailed to the return address provided in our return authorization email.

Our store information is:

Braawear

18 London Rd

Elephant and Castle

London SE1 6JX

United Kingdom

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Shop Name: BraaWear
Email: support@braawear.shop
Phone: +447304250183
Store Location: 18 London Rd, Elephant and Castle, London SE1 6JX, United Kingdom